Justifying funding requests
At Immanuel Communities, the data aggregated and provided by TheWorxHub is one of the software’s most valuable features. Because the system tracks and compiles every work order, it’s easy for leaders to gain visibility into the health of each particular asset — and quantify any replacement needs.
Don Johns, corporate operating engineer at Immanuel Communities, says he uses TheWorxHub data to develop asset replacement schedules and to request necessary funding.
“It’s very valuable to have hard numbers we can use to easily quantify the needs at 15 different locations,” Johns says. “We can quickly access the data needed to show the CFO that we need funding for specific assets.”
In addition to justifying the need to replace assets, Johns has also successfully used TheWorxHub data to justify hiring additional employees or increasing hours for existing employees. “When a supervisor says they don’t have enough people, I can verify that with data,” Johns says.
Providing outstanding service to residents
In senior living communities, top priorities include maintaining a safe environment for residents and supporting compliance with government regulations. Immanuel Communities’ missional focus makes it even more committed to providing great service to residents, Johns says. And the ability to track everyday work and maintenance needs through TheWorxHub makes it easier to do that.
In some communities, Immanuel has an online system called Connected Living, which is integrated with TheWorxHub. “With that program, residents can submit maintenance requests directly,” Johns says. “Otherwise, they can stop by the front desk and talk to someone, who can then enter a work order request.”
Tracking time and work order response
One of the ways Immanuel aims to provide great service to residents is by responding quickly to maintenance needs. The maintenance team targets 100% on-time completion for emergency and priority work orders and 85% on-time completion for all other work orders.
Maintenance technicians are also asked to account for 85% of their hours worked in TheWorxHub. “So, if they work 40 hours in a week, we want to see at least 34 of those hours accounted for in TheWorxHub,” Johns says.
With TheWorxHub’s mobile capabilities, technicians can easily log their hours and work order progress in the field. “They also like that they don’t have to remember when they last fixed a particular asset; we can just look it up in the system,” Johns says.
The software’s data analytics tools make it easy to keep track of whether team members are meeting their targets. Each week, Johns runs a productivity report, which shows the number of hours logged by each field employee.
On a monthly basis, he runs a response time analysis report to keep track of how quickly the team is responding to each work order. “In several different ways, TheWorxHub gives us a better view into the communities than we could have otherwise,” Johns says.