Our comprehensive approach to asset management
Managing assets effectively requires a holistic approach – one that combines cutting-edge technology with human expertise. Our team of dedicated professionals acts as an extension of your own, providing the specialized knowledge and support you need to thrive.
Whether you need support on implementation, asset management consulting, custom reporting and analytics or responsive technical support, we would love to have a conversation to see how we can help.
Specialized service offerings for every stage
Whether you're just starting your asset management journey or looking to optimize existing operations, our diverse range of services provides the expertise you need.
Implementation services
Our structured approach to implementing asset management solutions is supported by a team of experienced professionals, passionate about helping you achieve your operations and asset management goals.
Like our software, our implementation services are scalable to meet your specific needs, and can include integrations for ERP, geospatial and other third-party systems. Here's what you'll get from the dedicated implementation services team:
- Planning: After an orientation meeting to map the process, we'll develop a project scope, gap analysis and data analysis to make sure your critical asset data is transferred seamlessly.
- Onboarding: You'll receive product training through interactive classes, online help content and 1:1 consultative sessions. After training comes quality checks, data upload and validation, configuration, workshops and testing.
- Go-Live Support: Dedicated assistance during launch to ensure a smooth, successful deployment.
Consulting services
Our Consulting Services offer strategic advice and actionable plans to help you overcome challenges, optimize processes and achieve your long-term goals. We bring industry best practices and deep technical knowledge directly to your team.
Our services team is experienced in delivering all aspects of asset management across industries and regions, including but not limited to:
- Asset management diagnostics and policy
- Strategic asset planning frameworks and strategies to meet your team's business goals
- Strategy for managing assets and asset lifecycles
- Level of service documentation
- Business process and data collection manuals
- Asset valuations and revaluations
Professional and managed services
When your needs extend beyond standard implementation or routine support, our professional and managed services team steps in. With more than 11,000 clients, 4.6 million users and billions of square feet of facility, road and grounds managed through our software, we have a service expertise that is unparalleled in the industry.
We understand not all organizations have the resources required to undertake the breadth of their asset management responsibilities internally. Our team works collaboratively with clients to identify and bridge their organization’s specific gaps, taking away onerous asset management tasks from your team so they can focus on their day-to-day responsibilities.
Client services
Our partnership doesn't end after implementation – it's just the beginning. Our client services team is committed to your long-term success, providing continuous support, guidance and resources to ensure you consistently derive maximum value from your asset management solutions.
What you can expect:
- Responsive Technical Support: Get timely assistance for any questions or issues. Learn more
- Access to Resources: Benefit from our extensive knowledge base, documentation and best practice guides.
- Proactive Guidance: Receive updates on new features, industry trends, and strategic advice to keep you ahead.
- Dedicated Account Management: Enjoy personalized support from a team that understands your business and objectives.
Explore related resources
The AI Flywheel: Your Blueprint for AI Integration
Instead of treating AI as a one-time implementation, the AI Flywheel creates a continuous cycle. Learn how to connect systems and empower teams with reliable, actionable insights.
Asset lifecycle journey: build a smarter asset strategy
Still relying on outdated, paper-based methods for your asset management? Explore how asset lifecycle management (ALM) can improve efficiency, minimize risks and enhance future planning.
Understanding the benefits of asset maintenance software
Discover how asset maintenance software helps organizations boost efficiency, reduce downtime and get more value from every asset. Break down the key benefits and why a smarter maintenance strategy pays off.
ASM Global seamlessly manages a global portfolio
Discover how Siemens asset management software helped this leading venue management company streamline new facility onboarding, support user adoption and unlock new efficiencies.