Case Study

Service Stream keeps traffic moving with Confirm

Detailed reporting and audit capabilities demonstrate how they’re managing the road and responding to incidents

 Aerial view of cityscape with architectural and urban planning emphasis, highlighting commercial assets

Service Stream

This leading international property and infrastructure group employs over 18,000 people worldwide, operating and maintaining essential public and private infrastructure. 

Brightly Software was acquired by Siemens. All products and services are now offered under the Siemens Asset Management portfolio. 

https://servicestream.com.au/

Headquarters
Melbourne, Victoria, AUS
Products
Industry Sector
Government
Infrastructure
The contractual obligations outlined in the Availability PPP were complex...Confirm has allowed us to easily manage the assets and efficiently report on them.
Service Stream Contract Manager for the Peninsula Link Motorway

Overview

Peninsula Link opened in January 2013 to help ease traffic congestion on Melbourne’s freeway network and to complete the missing sections of the Mornington Peninsula Freeway. Peninsula Link connects three major freeways and is the first road in Australia to be delivered toll-free as an Availability Public Private Partnership (PPP) through the Southern Way consortium.

Confirm asset management software was chosen by Service Stream to manage contractual requirements and to keep peninsula traffic moving. 

Challenges

To effectively manage a diverse mix of asset types, the solution needed to provide a central repository for asset related data holding a flexible asset register, condition and works data.

Under this style of Availability PPP contract, specific requirements had to be fulfilled such as reporting of lane availability, road condition and closures. A high level of audit robustness was also required as the data contained within the system would directly impact on the commercial performance. 

Solution

Confirm enables public and private sector organizations to deliver complex, critical public infrastructure services; maximizing operational efficiencies while minimizing administrative costs.

Service Stream chose Confirm for the operations management, planned, proactive and reactive maintenance of the Peninsula Link. They use the system for both routine and corrective works to manage inspections and asset status. Confirm has allowed them to easily locate and identify any asset along the freeway. They can respond quickly to emergency maintenance issues such as accident repairs or inclement weather damage. Plus, general maintenance such as landscaping or electrical works can now be carried out on time. Improved management has allowed for more effective freeway management, minimizing congestion, operational issues and impact on the public.

Assets are managed through the flexible linear asset register. Service Stream is able to record details of a wide range of linear assets that comprise the freeway, such as shared use pathways, road surfaces and the drainage system. 

Results  

The solution allows them to efficiently demonstrate how they are managing the road and responding to incidents through the use of Confirm’s audit capability. This is critical to their ability to report on how they are maintaining the asset base in regards to the contractual requirements under the Availability PPP.

Confirm asset management solution has allowed:

  • Contractual obligations under the Availability PPP to be met
  • Minimized congestion and impact on the public
  • Effective management of assets through the linear asset register
  • Faster incident response
  • Detailed, accurate reporting
  • Network performance monitoring
  • Asset lifecycle optimization through a mix of reporting, performance monitoring and modelling over the life of the Availability PPP contract 
Confirm’s flexible asset register allows us to quickly update asset information and audit it on request. [This] has been a real point of differentiation.
Service Stream Contract Manager for the Peninsula Link Motorway

Get Quarterly Insights